KX8 - Payments for Bangladesh

This guide explains how deposits and withdrawals work for customers in Bangladesh. Our priorities are clarity, security, and local accessibility, so the Cashier is designed to show you methods, limits, timing, and any fees before you confirm a transaction. Availability can differ by account status and location; verification may be required.

Available deposit methods (where supported)

• Mobile financial services: bKash, Nagad, Rocket (DBBL), and Upay.
• Bank cards: Visa and Mastercard issued in Bangladesh.
• Local bank transfer: online banking or branch deposit.

Currencies and fees

Balances are shown in BDT whenever possible. If you pick another currency, the exchange rate is displayed on the checkout screen. We do not add hidden mark-ups; if a provider charges an extra fee or conversion spread, you see that before you complete the payment.

How to deposit

1. Open the Cashier and choose Deposit.
2. Select an available method for your account.
3. Enter the amount and review the limits and any provider notes.
4. Approve the transfer using PIN, OTP, or your wallet app.
5. Return to the Cashier to confirm the updated balance.

Typical deposit timing

• Mobile wallets: near-instant once approved.
• Bank cards: usually within minutes.
• Bank transfer: minutes to 1 business day depending on inter-bank processing.

Withdrawals

We send withdrawals back to the method you used to deposit, where regulations and providers allow. If a method cannot receive funds, choose bank transfer or another approved route listed in the Cashier. For security, the name on the payment instrument must match the name on your account.

Verification (KYC)

Before your first withdrawal or when limits change we may ask for identity and address documents. Clear photos and readable scans speed up approval. Verification protects your funds and helps meet anti-money-laundering obligations.

Withdrawal timing (after approval)

• Mobile wallets: typically minutes, up to 24 hours during maintenance.
• Bank cards: 1–3 business days depending on issuer.
• Bank transfer: 1–3 business days; public holidays can add delays.

Limits and instalments

Minimums and maximums are shown next to each method. Larger amounts may be split into instalments for security and responsible-gaming reasons. We do not charge hidden fees; any third-party costs appear before you confirm.

Security

All payment pages are protected by TLS encryption. Card details are handled by PCI-DSS-certified gateways; we never store full card numbers. Protect yourself with a unique password and two-factor authentication, and never share your OTP with anyone including support staff.

Budgeting tools

Set daily, weekly, or monthly deposit caps and consider time-outs during busy periods. Keep payments within your entertainment budget. If you are worried about spending, use the account tools or seek professional support.

Troubleshooting

• Deposit confirmed but balance unchanged: refresh; if not visible after 10 minutes, contact support with the reference number.
• Withdrawal pending: ensure verification is complete and check the timeframe above.

Notes for Bangladesh

Mobile financial services such as bKash and Nagad are popular and widely supported, but service windows or network maintenance can affect speed. For bank transfers, use the exact reference we provide to avoid delays. All customers must be 18+, and some methods may be unavailable during provider downtime.